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Terms & Conditions

Terms and Conditions

We welcome you to Zet Casino, a platform for online entertainment, gaming, and responsible play. These Terms and Conditions ("Agreement") outline the rules that govern your use of our website, services, and products. By registering an account or accessing any aspect of our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

Acceptance of the Terms

These Terms constitute a binding agreement between Zet Casino (referred to as "we," "us" or "our") and yourself ("you"). By accepting these Terms, you confirm your willingness and ability to comply with all applicable laws and regulations.

Eligibility Requirements

To use our platform, you must meet the following eligibility criteria:

  • Be at least 18 years old (or the minimum age required by law in your jurisdiction);
  • Not be a resident of any country or territory prohibited from accessing online gaming services;
  • Provide accurate identification information upon request;

By registering an account, you represent that you fulfill these requirements.

Minimum Age Requirements

You must meet the minimum age requirement specified above to access our platform. We reserve the right to verify your age at any time and may suspend or terminate your account if we determine that you do not comply with this provision.

Geographic Restrictions

Our services are available for users in various jurisdictions, subject to local laws and regulations. If your country of residence is listed among those prohibited from accessing our platform (available upon request), you will be unable to create an account or access our services.

Account Registration Rules

To register an account with us, please provide accurate information when filling out the registration form. You are responsible for maintaining the confidentiality and security of your login credentials. We recommend using strong passwords and keeping them confidential.

One-Account-Per-User Policy

Each user is entitled to one active account only. Creating multiple accounts or attempting to access our services through proxy servers or third-party software may result in termination of all associated accounts.

Identity Verification and KYC (Know Your Customer)

We reserve the right to request identification verification at any time, including proof of age, address, and identity. This information will be used solely for anti-money laundering (AML) and know your customer (KYC) purposes.

Account Accuracy Obligations

You agree that all information provided during registration or subsequent updates will be accurate and up-to-date. Failure to comply may result in suspension or termination of your account.

Account Security Responsibilities

We recommend enabling two-factor authentication for added security. However, you are solely responsible for maintaining the confidentiality and security of your login credentials.

Login Credentials and Password Protection

You agree not to share your login details with anyone and to keep them secure at all times. You will be liable for any losses resulting from unauthorized access due to breach of this obligation.

Restricted Behaviour and Prohibited Activities

The following activities are prohibited on our platform:

  • Money laundering
  • Fraudulent or deceptive practices
  • Hacking, cracking, or attempting to gain unauthorized access
  • Using proxy servers, VPNs, or other software that disguises your IP address

We reserve the right to suspend or terminate your account if you engage in any of these activities.

Multi-Accounting and Fraud Prevention

Creating multiple accounts may result in all associated accounts being suspended or terminated. We take a zero-tolerance approach towards fraudulent behavior, which includes attempting to access our platform through proxy servers, third-party software, or other methods designed to disguise your IP address.

Bonus and Promotion Rules

When participating in promotional activities or claiming bonuses:

  • All bonus money will be held for withdrawal until the wagering requirements specified by the promotion are met.
  • Bonuses can only be used on specific games as outlined in the terms of each promotion.

Failure to comply with these provisions may result in your account being suspended or terminated, and/or winnings forfeited.

Wagering and Gameplay Conditions

By accessing our platform and engaging in gameplay:

  • You agree that all bets are final and non-reversible.
  • We reserve the right to void any bet that we reasonably believe was made under duress or by someone who is intoxicated, under the influence of medication, or experiencing a mental health episode.

Bonus Abuse Prevention

We operate a system designed to prevent bonus abuse. Breaches may result in your account being suspended or terminated and/or winnings forfeited.

Deposits and Withdrawals (only if supported by source material)

Our payment systems allow for various deposit methods (available upon request). For withdrawals:

  • Verification of identification information is required;
  • Awaiting verification, all funds are held as per applicable anti-money laundering regulations;

Please refer to our FAQ section or contact support for specific requirements and restrictions regarding deposits and withdrawals.

Verification Before Withdrawals

Prior to requesting a withdrawal, you must verify your identity using the methods described above. This will ensure that all applicable laws and regulations are adhered to during AML/KYC checks.

Processing and Review Procedures

When processing requests or queries:

  • All actions taken by our team will be made in accordance with applicable laws, rules, and industry standards.
  • We may request additional information from you at any time.

We operate on a strict 'in-writing' policy: please communicate all matters, including disputes or complaints, via our website contact form. This allows us to maintain a paper trail for future reference.

Responsible Gambling Expectations

When accessing our platform:

  • You are expected to gamble responsibly and only spend what you can afford.
  • Failure to comply may result in restrictions on your account, including limitations on deposits and withdrawals;

If you feel that your gaming habits have become problematic or if you require assistance with responsible play strategies, please contact our support team.

Self-Exclusion and Account Restrictions

We respect individual desires for self-exclusion:

  • If you request a temporary or permanent exclusion from the platform using our self-exclusion tools (available upon registration);
  • Your account will be placed on hold; access to your account, including deposits, withdrawals, and gameplay, will cease;

You may not use alternative email addresses or create new accounts with the intention of circumventing these restrictions.

Game Fairness and RNG Systems

We operate an independent third-party Random Number Generator (RNG) system:

  • Which is responsible for generating all game outcomes;
  • Ensuring fairness, randomness, and unpredictability in gameplay;

All games are thoroughly audited to meet or exceed international standards of fairness.